DEVELOPING & IMPROVING SERVICE DELIVERY IN LOCAL GOVERNMENT

How the Performance Driven Management programme develops and improves Service Delivery in your organisation

We have developed a generic approach to strategy setting and planning with the use of our unique Performance Driven Management (PDM) programme.

The PDM process takes teams from ‘what’ they need to do into… ‘How’ they will achieve it. The specific programme will work with the teams to:

• build and document an integrated approach to planning leading to improvement in the service’s overall performance
• increase understanding of the resource and financial consequences leasing to improved monitoring, cost and business control
• the scope of the programme is to do this with short, medium and long term plans for the team

The programme comprises a series of 3 workshops for a core team from your service and we advice invitations are made to members, partners and other relevant officers.

The programme, Performance Driven Management (PDM), is based on a facilitated strategy setting process and has been developed by europartnership UK Ltd as an integral part of their Performance Migration approach to moving to continuous improvement ways of working.

The shape of the PDM programme is outlined below. It is suggested that between 6 and 12 managers participate throughout the programme. The participants who make up the ‘teams’ would be drawn your own departments, partner organisations, members and portfolio holders, and any relevant officers who have a contribution to the service delivery.

The PDM programme was developed as a methodology for high level strategy setting in the private sector. In the past two years PDM has been used within a number of local authorities across the UK. The PDM process forms part of the “performance migration” philosophy that assists organisation’s with a successful path to continual improvement.

Europartnership UK Ltd has been working with Local Authorities since 2002. We have run PDM programmes for Corporate Management Teams, Members, Corporate Performance Groups, Service and Departments Management Teams,

The PDM programme can be run as a taster session in a one day workshop. It can also be delivered in a ‘fast track’ timetable, however, a Full PDM programme is delivered over 3 months.

Between the workshops there are be self study assignments for the team in preparation for the subsequent workshop.

An outline of the PDM programme can be downloaded here, and includes the timing and deliverables from the programme, and some outline costs to deliver a programme.