An introduction to a practical learning by doing approach using simulation to visualise the changes needed to break through to continuous improvement.

Investing in people using simulation has the huge advantage that they learn in a way which relates to their own jobs.

The imperative for change and continuous and sustainable improvement in service delivery has never been greater. Change is only possible when the hearts and minds of people across the whole organisation commit to the change.

They need to understand the both the need for change and how their role contributes to the future vision.

The most effective way to achieve this understanding is through participative training. Investing in people using this approach has the huge advantage that they learn in a way that relates to their own jobs.

Corporate Simulation Modelling has a proven track record in supporting successful change programmes. It is proven as a powerful media for mobilising organisations in the most cost effective way. Europartnership has developed this powerful communications, education and training methodology for public service in the UK.

An initial brief is given below, together with some customer references. At a time when the whole organisation needs to be mobilised and working to a shared strategy and vision - that is especially at moments of change - Corporate Simulation Modelling has been proven as the most compelling tool by more than 100 World Class enterprises.

Key issue: How to communicate effectively with your workforce?

Requirement: Mobilising and motivating members of staff through a shared understanding of goals, vision and strategy needs interactive communication and learning through participation

Solution: Corporate Simulation Modelling for Everyone - discovery based learning for every member of staff in the organisation. People gain a thorough learning of the impact of future demands, and how they each can each contribute through their work. The workshops use a simulation specifically tailored to of our each individual corporation's vision and objectives. The board simulation is then tailored for employees who require a shred basic understanding of the goals and service delivery targets.

Tailored Board Solution: A simulation board describing the client corporation is used as an experience tool. The real issues of the moment are reflected in a systematic way. The future issues of creating sustainable future service delivery targets are then introduced in a logical and understandable way. There is a facsimile of a Local Government Board game available on request.

Workshop Structure and Program outline: Self-discovery learning is reinforced by structured business discussions. The program during the workshop is based on the learning process shown below:

• Introduction of the model
• Introduction to the current situation: customers, core values, budget, organisation and today's service delivery portfolio
• Exercise1: current situation - customers, performance measures, simulation Year 1
• Know How Session - Changing customer requirements and Corporate aims
• Exercise 2: issues, next years priorities, barriers to change and next years forecast performance
• Know How Session: The nature of change and overcoming barriers to change
• Exercise 3: Future customer requirements, planning rounds for year 3 and year 5
• Know How Session: Turning targets into measures and documenting on a balanced scorecard
• Exercise 4: Mapping our future: Performance Indicators, eliminating barriers to change: resources, organisation and personal

Internal Trainers

To effectively reach any large target group, we will certify key client trainers to lead the board simulation in the organisation.

A subsequent internal client certification process is then possible but must guarantee to maintain a high-quality delivery by client trainers.

Each Corporate Simulation Model includes tailored material in 4 key elements:

i. Support material
ii. Leader's Guide
iii. Slides
iv. Follow-up tools

The Participants Guidebook:

i. Introduction to the organisation
ii. Key facts and figures
iii. Know-how sessions
iv. Methods and principles

Participants Testimonial

"I have heard a lot of terms like TTM, TQM and BPR, but I haven't understood the differences and what they stand for. With the simulation, I fully understand what these terms stand for and how they are related to the profitability of the company."

"The best seminar I have attended. For the first time, I see the big picture."

Workshop Learning Points – Now I know how I can:

…get more focus on key priorities
...improve quality of service delivery
...understand how the budgets work
...effect the return we get on our spending
...contribute to improved customer service
...contribute to eliminate waste
...contribute to eliminate errors
...react faster to changing consumer needs

Typical Program Timetable

• Corporate information gathering (1 month)
• Development of tailored materials (1 months)
• Pilot workshop then fine tuning & production of materials (1 month)
• First program Training & cascade distribution (1-3 months)

Total project time 4-6 months

Clients using simulation model boards

Kodak; UPM-Kymmene; Flextronics; Allied Signal; Ericsson; Motorola; Swedish Post; Nortel; Volvo; SBC; Telkom SA

Tailored Solutions and Tools

The workshop is 100% customized, based on the learning goals outlined and agreed with the client, and is specifically designed to ensure real world applicability. Our consultants are highly-skilled professionals with the ability to both engage and educate. Our partnership brings the most experienced consultants in this field with experience of development and implementation in more than 150 different companies in different lines of businesses.