CASE STUDY: JOURNEYING TOWARDS A PERFORMANCE CULTURE IN PUBLIC TRANSPORT

It’s not easy! But it can be done - and South Yorkshire is showing the way

Over a two year period SYPTE has embedded performance management throughout the organisation. They now have a robust holistic Business Performance Model in place.

SYPTE’s experience can help you quantify the benefits that your organisation:

Learning from the SYPTE experience - All Aboard!

SYPTE recognised that beyond Performance Measurement lies an opportunity to develop a “Performance Culture”

In 2006 SYPTE set out on their journey with Europartnership providing support.

From the outset, the Executive focused on realising the business benefits – driving organisational change and delivering strategic goals. It was also clear that this was a journey that the whole organisation had to undertake together.

A key factor in the success of the programme was the sponsorship of Director General, Roy Wicks, supported of the entire Management Board. Programme planning and delivery was led by Dawn Madin, Head of Organisational Development.

The programme addressed every facet of performance improvement: human, process, resourcing and ICT.

John Shuttleworth of Europartnership believes that achieving these results in the time taken is impressive: “Getting this level of organisational alignment is tough.”

Got everything you need for the trip?

Equipping the organisation meant that SYPTE had to address:
organisational readiness - finding the balance between a centrally driven initiative

- without taking accountability from front line managers;
organisational alignment

- strategies, plans, budgets, risk management and management reporting, all need to be aligned;
management by exception

- reducing routine ‘mass’ reporting means building confidence of those who report, and those who receive, information;
aligning strategy to operational delivery

– the most often quoted reason that strategy does not get delivered;
control and corporate governance

- accountability accepted where it needs to be – with line management.

“SYPTE has succeeded in making the transition to an aligned, performance driven, culture. They are set fair for the migration to a true performance culture”

Download the full case study in PDF - click here