True Cost of Service

The Team used europartnership’s Performance Driven Management (PDM) programme as a framework to undertake and build a "True Cost to Serve" business model.

The workshops were held offsite at local facilities. Each member of the Team was presented with a workbook and assigned a self study assignment in the gap between the two workshops.

“We now have proper evidence that we can take to the funding organisations to ensure they fully understand why we require more resources if we are to continue providing an excellent service for them.”
Kate Smith, Barnardo’s Blackpool Project Manager,

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